FAQ for Guests

Why should I book with Vaystays?

Vaystays.com is private whole home vacation rental marketplace custom built for travelers who seek professionalism and convenience. Unlike other vacation rental websites that allow just any property owner to ...

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How does Vaystays work?

Discover the Best Every property is verified, and professionally managed. Book Instantly Calendars are up-to-date so you can always book right away. Get Excited Care-free accommodations with on the grou...

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Why do I need to signup for an account on Vaystays?

This is to put a name to the traveler, aka you! Just as you’d like to get ahold of us or the property managers, creating a profile lets us get in contact with you to ensure your stay is everything you signed up...

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How does the payment process work when booking with Vaystays?

We generally collect the grand total price of the rental upfront upon booking, and we do this to simplify things for all parties involved. Payments are then held in escrow and only released to the Property M...

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If I have questions, how do I go about getting answers?

If you have specific questions for Vaystays - Vaystays is here for you every step of the way and there is no question too small or specific. If you need any personalized assistance or have any questions at an...

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How do I know the listings are legitimate?

Vaystays is a private whole home marketplace that only lists professionally managed vacation rental properties. We don't allow inexperienced property owners who lack on the ground support, or unauthorized tenan...

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Can I offer a price less than what is listed on the website?

Yes, you are welcome to offer any property manager terms other than those displayed in a listing by sending a private message. Your request will then be sent directly to the Property Manager for review. If yo...

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I received an error while booking a reservation, what should I do?

Should an error occur, contact our reservations team right away. We are very responsive via live chat, email (help@vaystays.com) or by phone at 1-844-VAYSTAY (toll-free) or 1-312-878-4572 (international). Regar...

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Can I cancel my Vaystays reservation?

You may cancel your reservation at any time, however, whether or not you will receive a partial refund, full refund, or no refund varies from property to property. You can review the refund policy set by the ow...

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How do I check-in/check-out of a rental?

Check-in and check-out procedures may vary slightly from rental to rental. As for checking in, you will receive specific check-in instructions from the property manager directly prior to your rental. Most prop...

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