FAQ for Owners

Why should I list my home with Vaystays

Vaystays.com is an easy-to-use, trusted brand name website launched in 2014, with customer service that is unmatched in the industry. We service upscale rental properties in wonderful vacation destinations acro...

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What makes Vaystays different from other vacation rental websites?

Vaystays is a private whole home vacation rental marketplace custom built for professional vacation rental property managers and guests who are looking for a hotel-like, professional experience when booking a v...

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What services does Vaystays provide?

In addition to top rate marketing and a brand name guests trust, here are just a few examples of what we will provide you: · Collection of rents and security deposits from guests in a safe and secure manne...

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Is my information secure?

We take privacy very seriously and protect our customer’s information from any unwanted access. We do not sell our customer list or information to any other companies or services, so your privacy is safe with u...

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How do I get started listing my home?

To list your home as a new user just click the "List Your Property" button on the homepage. You'll then be directed to the listing wizard which shouldn't take more than 10-15 minutes to create your listing as l...

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May I hide negative reviews?

Reviews may not be edited or removed by homeowners. If you have received a negative review, there are several things you can do to help: 1. Post a response in your property’s description e.g. Wi-Fi ha...

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How do I know when my home gets booked?

You will receive an automatic email notifying you of the booking. This email should include all of the information about the check-in and check-out dates/times, as well as how much the total price is for the r...

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Payment Process

We generally collect the grand total price of the rental upfront from the guests upon booking, and we do this to simplify things for all parties involved. Payments are then held in escrow and only released t...

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